Is Sanara Health a pharmacy or clinic?
No. Sanara Health is an independent comparison platform, not a pharmacy or clinic. Consultations, prescribing decisions and dispensing all happen at the regulated UK online clinic you choose — its own GPhC pharmacy number and GMC/GPhC-registered clinicians are published on its own site so you can verify them on the official registers before you order.
Who reviews my consultation?
A named, UK-registered prescriber employed by the clinic you choose — a doctor (GMC), independent pharmacist prescriber (GPhC) or nurse prescriber (NMC) — reviews every consultation. Prescriptions are never issued automatically from a questionnaire alone, and the prescriber may contact you for more information before making a decision.
Can I just buy medication at the checkout?
No — and you should be cautious of any service that lets you. For prescription medicines, UK rules require a proper clinical assessment. You complete a confidential consultation on the clinic's own site, a registered prescriber reviews it (and may contact you), and treatment is only supplied if it is safe and appropriate for you.
What happens if I am not suitable for treatment?
If the clinic's prescriber decides a treatment is not appropriate, it will not be supplied, and a reputable clinic refunds any treatment fee you have paid. You will be advised on safer or more suitable next steps — which may include seeing your GP in person.
What will appear on my bank or card statement?
Good clinics show a neutral descriptor on card and bank statements — never a medicine name, condition, or "pharmacy" wording that reveals what you ordered. Your receipt and order details are held in the account you set up with the clinic you choose, not with Sanara.
When is my card charged?
This is set by the clinic you choose, not by Sanara. Typically your bank shows a temporary authorisation when you confirm your order, and the card is charged once the clinic's prescriber approves it and it is dispatched — not while your consultation is still under review. If your order is declined clinically, the charge is normally cancelled or refunded.
Is delivery discreet?
Plain, unmarked outer packaging — no product names, logos, or condition labels on the box. Courier labels use a neutral sender name that does not reference the treatment. Courier tracking shows a neutral sender where possible. The clinic's own portal and order emails should not name your condition in subject lines.
What time do I need to order by for same-day dispatch?
Cutoffs are set by each clinic, but many dispatch same-day for orders approved before their afternoon cutoff, Monday to Friday. Orders approved after 3pm or at weekends dispatch the next working day. You'll receive tracking by email once the clinic dispatches your parcel.
Can I cancel or pause my subscription?
This is managed by the clinic you're with, not by Sanara. Most monthly treatment plans can be paused or cancelled by contacting that clinic's support team before your next billing date, with no long-term contract. If a supply has already been dispensed, that specific charge usually cannot be refunded — but you will not be charged again after cancellation.
How is my information kept private?
Your consultation and health information stay with the regulated clinic you choose, protected under UK GDPR. Sanara never receives them. Sharing with your GP is optional and only with your consent — arranged with the clinic, not with us. Our own Privacy Policy explains the limited browsing and analytics data Sanara collects as a comparison platform.
Will my emails reveal what I ordered?
A discreet clinic uses a neutral subject line — your condition is not named in the subject or email preview. Order confirmations come from the clinic’s own support address — Sanara does not send order emails.
How much does weight-loss treatment cost?
Weekly weight-loss treatment plans typically start from around £115 per month for starter doses, with dual-action pathways from around £149 per month at the clinics we compare. All-inclusive pricing usually covers clinical review, supplies, and delivery, but always confirm current pricing on the clinic's own site. See our weight-loss treatment page for every dose tier we track.